Welcome to BesteVape! These General Terms and Conditions (GTC) govern the contractual relationship between you as a customer and us as the provider. Please read these terms carefully before placing an order on our website https://en.bestevape.com/. By placing an order, you agree to the terms listed below.

1. Scope

These GTC apply to all orders placed through our website. They define the terms of purchase, delivery, and use of our products. Any deviations from these terms are only valid if confirmed in writing by us.

2. Product Offers and Orders

• Product Information: The product representations on our website serve as illustrations and are not legally binding offers. Minor deviations in appearance (e.g., packaging or color) may occur.
• Order Process: By submitting your order, you make a binding purchase offer.
• Order Confirmation: Once we receive your order, you will receive an automatic confirmation via email. This does not constitute acceptance of the purchase contract.
• Contract Conclusion: The purchase contract is established once we confirm your order via a separate email or dispatch the goods.

3. Prices and Payment Methods

• Prices: All prices on our website are stated in Euros (€) and include VAT. Any applicable shipping costs will be displayed separately during the order process.
• Payment Options: We offer secure payment methods, including:
  ✔ Credit Card (Visa, Mastercard, American Express, Bancontact, Giropay, Ideal)
  ✔ Bank Transfer (shipping will occur after payment confirmation)
• Payment Due Date: The total amount is due immediately upon completion of the purchase contract.

4. Shipping and Delivery

• Delivery Areas: We ship within Germany and various European countries.
• Delivery Time: Standard delivery time is 1–4 business days after payment confirmation. Delays due to force majeure are excluded.
• Shipping Costs: Free shipping for orders over €65. For smaller orders, shipping costs will be displayed during checkout.
• Shipping Partners: We ship with reputable logistics providers such as DPD, UPS, or DHL, depending on the destination.
• Shipping from Europe: Your order is shipped from one of our European warehouses, ensuring no customs fees or import duties.

5. Right of Withdrawal

You have the right to cancel your order within 14 days after receiving the goods without giving any reason.

• Withdrawal Notification: To exercise your right of withdrawal, contact us via email (info@bestevape.com) with your order number and request for cancellation.
• Return of Goods: Items must be unused, in original packaging, and returned within 14 days after cancellation to our European warehouse.
• Refund: Upon receiving the returned goods, we will issue a full refund including standard shipping costs within 14 days.

More details can be found in our Return Policy.

6. Return and Refund Policy

• Returns are only accepted if products are in their original packaging and unused.
• If a product is defective or faulty, we offer replacement or a full refund. Please contact us immediately in case of any issues.
• Detailed information on returns is available on our Returns & Refunds page: https://en.bestevape.com/return

7. Warranty and Liability

• Authenticity & Quality: All products purchased from us are authentic and can be verified via a QR code on the packaging.
• Warranty: We adhere to the statutory warranty rights applicable to our products.
• Limitation of Liability: We are not liable for damages resulting from improper use or storage of the products.

8. Data Protection

Your personal data is processed in accordance with our Privacy Policy. We use your data solely for order processing and do not share it with third parties.

9. Age Restriction / Youth Protection

Our products are intended for persons aged 18 and over. We reserve the right to request age verification before shipping an order.

10. External Links and Third-Party Providers

Our website may contain links to external websites. BesteVape is not responsible for the content or privacy policies of these third-party providers.

11. Technical Platform / Hosting

Our website is operated using WooCommerce, a leading e-commerce platform that ensures the highest security standards for transactions and customer data.

12. Complaints and Customer Support

If you have any questions or complaints, please contact us:

📩 Email: info@bestevape.com
📞 Phone: +32 11 94 11 71

We are committed to providing you with the best possible support.

13. Changes to the GTC

We reserve the right to revise these General Terms and Conditions at any time. Any changes will be published on this page and will become effective upon publication.

📅 Effective Date: February 2025

💡 Tip: Please save or print these GTC for your records.